Inside of the Annual ADOC Workshop

The APEC Digital Opportunity Center Secretariat (ADOC Secretariat) hosted its annual ADOC Workshop on August 15-16 in Taipei City. This was a platform for experience-exchanging within the APEC member economies.

The content of the ADOC Workshop reflected the theme of APEC meeting this year, “Resilient Asia-Pacific, Engine of Global Growth”. The workshop invited experts in the field of bridging the digital divide and digital inclusion, including the Program Director of the National Telecommunications and Information Administration (NTIA) at the Department of Commerce, USA, and a professor from the Waseda University, Japan.

Delegates from 10 partner member economies exchanged their experience in implementing polices to reduce the digital divide, diffusion of technology within society and challenges faced in building infrastructure to support an Internet-based society.

Besides the annually workshop, the ADOC Exhibition demonstrated the latest ICT applications which could be implemented to the digital inclusion. The ADOC Exhibition including the Digital Starlight Project from Institute for Information Industry (III), PC-recycling, Mobile Digital Opportunity Center, and Cloud Classroom. Chunghwa Telecom (CHT) and Tamkung University (TKU) also took this opportunity to showcase an expanded app – “Personal Digital Assistant App for Blind and Silver Group.”

In discussing the future for the ADOC Project, 3 factors have been considered as the sustainability by glocalization for ADOC centers. First, impact statements to the APEC leaders regarding the seriousness of digital divide and earn their support through presenting ADOC’s work and the future plans. Second, create a partnership with local government and businesses for the ADOC centers. Third, raise the awareness of the problem in the society through media.

Methods of reducing the digital divide are using mobilized technology, friendly technologies, incorporating SME clusters into local economy and improving primary teacher cultivation.

ADOC Newsletter August 29, 2013

Inside of the Annual ADOC Workshop

The APEC Digital Opportunity Center Secretariat (ADOC Secretariat) hosted its annual ADOC Workshop on August 15-16 in Taipei City. This was a platform for experience-exchanging within the APEC member economies.

The content of the ADOC Workshop reflected the theme of APEC meeting this year, “Resilient Asia-Pacific, Engine of Global Growth”. The workshop invited experts in the field of bridging the digital divide and digital inclusion, including the Program Director of the National Telecommunications and Information Administration (NTIA)…

Mujer y Sociedad

Mujer y Sociedad is an NGO that was founded in the 80s as a social movement in favor of women’s rights, during a time when women were oppressed and excluded. In 1985, they began creating formative programs with social organizations to strengthen the communication, organization and management capacities of women…

Contact center Training Program for the Blind in Malaysia 

The Malaysian Association for the Blind in Kuala Lumpur in collaboration with APEC Digital Opportunity Center (ADOC) have established a training center to train and place in to employment the blind and visually impaired persons (BVI’s) as contact center operators…

Contact center Training Program for the Blind in Malaysia

The Malaysian Association for the Blind in Kuala Lumpur in collaboration with APEC Digital Opportunity Center (ADOC) have established a training center to train and place in to employment the blind and visually impaired persons (BVI’s) as contact center operators. The traditional jobs such as telephone operators and masseurs are gradually phasing out by high tech computerized switchboard systems thus leaving the blind in a dilemma for jobs. The formation of contact centers has created new job opportunities for the BVI’s community throughout the world.

The Malaysian Association for the Blind Training Center is equipped with 12 units of computers running Windows 7 operating system that 10 units are for the trainees, 1 for the administrator and the remaining 1 is used as the server. A special software telephone interview system for the visually impaired (TISVI) designed by a blind engineer from Chinese Taipei is also installed. This special software enables the BVI’s to operate the computerized switchboard at par with the special sighted counterparts specific for the visual impaired persons.

The training center started its training program in February 2013. The trainees are taught how to handle in-bound and out-bound calls. They are also taught to enter customer data into the system as well as retrieve data with the aid of the TISVI application. The system also places on communicational English and effective customer services.

The training duration is 2 months. In the first month, the trainees are given intensive in-house training. The second month, those trainees are sent to live contact centers for the real job experience. To date, a total of 18 blind and visually impaired persons have been successfully trained. The next batch of 6 trainees is expected to commence their training shortly.

Through the experience gained we have now embarked on an ambitious plan to establish our own contact center where the trainees can be absorbed into employment. The contact center association of Malaysia which acts as the umbrella organization for most of the prominent contact centers in Malaysia has thrown their expertise behind this project and added weight to its success.  The other service providers have also expressed their desire to participate in this project. We believe that the bold venture is expected to create more job opportunities in Malaysia for the blind and visually impaired community in the contact center industry.

Mujer y Sociedad

Introduction to the partner and its main activities:

Mujer y Sociedad is an NGO that was founded in the 80s as a social movement in favor of women’s rights, during a time when women were oppressed and excluded. In 1985, they began creating formative programs with social organizations to strengthen the communication, organization and management capacities of women.

In 1994, Mujer y Sociedad created a “Technical Productive Training School” which provided training programs to encourage women to participate economics and a program to provide credits to women who have planned to start their own small business. Currently, Mujer y Sociedad continues the training school and expands their help to both men and women so they can be active members in the society.

The joint achievements with Mujer y Sociedad:

In 2011, during the planning stage to collaborate with ADOC Secretariat, Mujer y Sociedad proposed to work with the municipality of San Martin de Porras, a very poor distinct in Lima. Mujer y Sociedad would like to use one of their centers locating in the distinct to provide a computer training center. It was planned that Mujer y Sociedad would provide the computers and electronic equipment supporting by the ADOC Secretariat and the municipality will provide furniture, internet, electricity and the teachers. Unfortunately, due to a lack of coordination with the municipality in the beginning, the official paperwork was delayed. Thus, Mujer y Sociedad could not have the center operated in the first year because the teachers could not be in place and the internet was not ready. Mujer y Sociedad did their best to solve the problem. The training center now runs well with everything promised by the municipality of San Martin de Porras.

Mujer y Sociedad is a dedicated partner that always participates in events. They work hard and always turn in the reports on time. Mujer y Sociedad has presented their work in several activities, such as the opening ceremony in Huancayo. Mujer y Sociedad is a rather small organization. They make decisions quickly and gather the resources in short time, although the resources may not as much as the larger organizations. In the near future, Mujer y Sociedad plans to begin a project by setting up a platform so the center can provide online courses for those who live in distance.

ADOC Newsletter August 9, 2013

The ADOC 10-Year Exhibition

Since the first initiation in the in 2003, the 11th APEC Economic Leaders’ Meeting in Bangkok, Thailand, 10 years has been passed to plan and implement the APEC Digital Opportunity Center (ADOC) Project. In order to examine the past and look forward to the future of ADOCs, a 10-Year Exhibition will be held in conjunction with the ADOC Workshop 2013 in the Howard Hotel August 15-16, 2013…

Introduction to the YarCCI Center

The YarCCI Center operates as the first ADOC in Russia associated with the Yaroslav Chamber of Commerce and Industry in the city of Yaroslvl, Russia. YarCCI is a non-government and non-profit organization that assists to create favorable environment for business in the region to develop…

Digital Opportunity for Visually Impaired in the Philippines 

In 2005, ADOC Secretariat started its work in the Philippines. Until the end of 2012, 17 ADOCs have been funded and set up, and 100,961 participants including women, children, disadvantaged minorities, and locals have been trained in the centers. The training course contents cover from the basic computer skills, such as…

Digital Opportunity for Visually Impaired in the Philippines

In 2005, ADOC Secretariat started its work in the Philippines. Until the end of 2012, 17 ADOCs have been funded and set up, and 100,961 participants including women, children, disadvantaged minorities, and locals have been trained in the centers. The training course contents cover from the basic computer skills, such as using software MS Office and Internet Explorer, reassembling hardware, to the advanced applications like e-commerce and e-trading.

One of the efforts to help disadvantaged groups in the Philippines by the ADOC Project was the establishment of the first computer training center for visually impaired people in 2009. Against the stereotypical image that visually impaired people could not operate computers successfully, ADOC worked to break that cliché. The center has directly and indirectly trained over 300 visually impaired young adults and introduced more than a hundred blind school children to information technology. In addition, the center provides various training programs that have benefited over a hundred Special Education teachers, rehabilitation workers, university instructors, and parents of blind children. The ADOC Project gives visually impaired individuals a sense of hope and the confidence to strive for a brighter future.

Introduction to the YarCCI Center

The YarCCI Center operates as the first ADOC in Russia associated with the Yaroslav Chamber of Commerce and Industry in the city of Yaroslvl, Russia. YarCCI is a non-government and non-profit organization that assists to create favorable environment for business in the region to develop.

The ADOC project is honored to have YarCCI as our first cooperating partner in Russia. Since its establishment in 2011, the YarCCI center has already trained more than 1,000 people and provided variety of courses, such as internet and e-commerce, basic and advanced office application, computer hardware repairmen and e-business network management.

The ADOC-CCI(Chamber of Commerce and industry) cooperation model has already found its applicability especially in Russia. After the establishment of YarCCI, the ADOC project has launched its extension branches in Orenburg and Kazan in the Republic of Tatarstan.

The ADOC 10-Year Exhibition

Since the first initiation in the in 2003, the 11th APEC Economic Leaders’ Meeting in Bangkok, Thailand, 10 years has been passed to plan and implement the APEC Digital Opportunity Center (ADOC) Project. In order to examine the past and look forward to the future of ADOCs, a 10-Year Exhibition will be held in conjunction with the ADOC Workshop 2013 in the Howard Hotel August 15-16, 2013.

In the exhibition, it includes 3 subjects: the Innovation and Growth of ADOC, the Development of the ADOC Community and the Prospect for a more Inclusive, Balanced, and Sustainable APEC Community. In “the Innovation and Growth of ADOC,” it is going to be in the form of historical walls to render how the ADOC Project was started and record the important events happened by year. In “the Development of the ADOC Community,” showcases from 10 partner member economies will be presented. As to “the Prospect for a more Inclusive, Balanced and Sustainable APEC Community,” it is going to be It will also demonstrate ICT tools, discuss trends in education, and provide input from the private sectors. A detailed plan will be ready shortly.