From Janitor to Librarian

Namu Boddy worked as a janitor at the library of University of Technology(UNITECH), Papua New Guinea. His family, comprised of Boddy’s wife and five children, lives in this tropical economy rich with rainforest, filled with coconut trees, cassava, yams, sweet potatoes, and many exotic fruits. Although Boddy did not earn much, the tropical climate of Papua New Guinea ensured crops to grow and thrive, and the overabundance of sweet potatoes and yams meant his family never had to worry about food. Nonethless, he still often wished that he could make more money to buy toys for his children.

After an ADOC was set up at the UNITECH library, many of the library staff had the opportunity to use computers, and whenever there was an  opportunity, the library manager would provide training to the staff. Boddy was among the first group of staff to receive computer training. His hands that usually held brooms then held a computer mouse instead. He learned and practiced continuously, from surfing the Internet to using office software.

As he became an adept computer user, Boddy was promoted to librarian, in charge of the circulation of books. His income also increased significantly. Now, he is not only able to afford more toys for his children, but also able to take his children to the library on weekends, when it is less busy.

“This is where I work.” Boddy points to the work area with the computer used to record the circulation of books. He is surrounded by his children, looking around with curiosity and interests. Seeing his children’s happy faces, Boddy cannot help but smile.

An Alternative to the Cycle of Poverty

Manila, the capital of the Philippines, is a metropolis boasts of rich cultural heritage and thriving economic activities. But just like any other modern cities, Manila has rich residents who are in want of nothing, and also poor people who want nothing but an alternative to the cycle of poverty. The computer competency program provided by the ADOC Project has proven itself to be a feasible alternative.

Many of the city’s poor live around the area of Smokey Mountain, the once largest landfill in the world. These families have been surviving by salvaging and scavenging garbage. Darryl Jones is one of the scavengers. His whole family subsists on his income of less than US$4 a day. Although he managed to feed his family, this 24-year-old man knew that it was not enough. He had to get off the garbage mountain.

On the other hand, Benigno P. Beltran, or better known as Father Benigno, has devoted himself to the people living in this slum for over 30 years. He is well aware of the power of digital technology and the opportunity it could afford for the young people. “Computer is a tool, so that you could gain knowledge. And knowledge, when you use it, will give you a good future,” said Father Benigno.

With devotion and determination, Father Benigno has been implementing a plan to narrow the digital divide through the work and effort of the church, as well as the ADOC Secretariat. In 2005, a computer center has been set up next to Smokey Mountain. Engineers have been asked to help with computer installation and maintenance, and many relevant courses have been provided to teach women and children to use computers. The business model created by Father Benigno and his team enabled women from many families to make a living by selling their handicrafts to countries in Europe and Americas through the Internet. The people who used to survive on the garbage mountain are now connected to the world by digital technolog.

To Darryl, meeting Father Benigno was the turning point in his life. When he learned that Father Benigno was cooperating with ADOC Secretariat along with its sponsor Asus to set up a computer center, “I was anxious to go to the center. My future will not be the same after learning computer skills,” said Darryl.

One step, one footprint

How did Father Benigno manage to bring about these changes, and end the vicious cycle of poverty? “The process of convincing the residents of Smokey Mountain was not easy. But once they discovered that this is beneficial to themselves and help them build a career, they would change their minds.” Father Benigno said that they started first with the women because women have a greater impact on their children’s education. Once a mother had a greater source of income and extra money to take care of the children, the entire family became better off.

Also, the children in this slum lack proper family upbringing and formal education, so the youth often turn to criminal activities, which mean that their entire lives are spent in the cycle of hunger, poverty and crime. Therefore, when the Church reached extensively to the community in the slum, these children had an alternative: a disciplined life observing the Catholic doctrine, and classes provided by the computer center that would equip them with skills necessary to be employed. 

“It is easier to convince children, and children learn fast,” Father Benigno said with relief and joy. “As for the women, all of them have a slightly different situation, so we carefully guide them to learn online and teach them to create their business. We have also found experts to teach the women to use processed second-hand paper to weave attractive handicrafts and decorations for households and sell to European and American countries. The products have been popular and acclaimed. This has improved many families’ income and lives. They had never thought that they could change their own fate.”

A better future for the children

By attending series of lessons and working really hard to gain more knowledge, Darryl passed online test and got his high school diploma. He even got a real job that pays him US$8 per day, twice as much as what he had earned before. These newly-acquired skills not only improved his financial status, but also gave him confidence to aim higher. He said, “After a few years, I plan to go to college to pursue better future and totally get rid of the garbage dump.”

Father Benigno’s effort did not stop with the success of the computer center. He wanted to build a church, and has been trying to find sponsors and working towards fulfilling this dream for the past few years. This church will be located next to the computer center in Smokey Mountain bringing hope and love to people living in this slum.

“They will be able to find new affirmation in the church; this is very important,” Father Benigno said, believing that all is worthwhile when residents of Smokey Mountain gain more knowledge by having access to computers and receive God’s grace by going to church.

ADOC International Conference: The 10th Year Presentation

12 APEC Member Economies Gathered Together for Celebration and Brainstormed the Direction of Next Stage Development

To present the achievement of APEC Digital Opportunity Center (ADOC) Project in bridging digital divide and creating the digital opportunity in the last decade, “ADOC International Conference: The 10th Year Presentation” was held on September 10th -11th, 2014. As it is the concluding milestone of ADOC project, and the Philippines is one of the most senior Partner Member Economies (PMEs) in the ADOC Project and will be the host member economy for APEC next year, the conference was therefore held in Manila, the Philippines.

The ADOC International Conference was co-hosted by Ambassador Tai-Chu Chou, APEC Senior Official Chinese Taipei and Ms. Wen-Jo Kiang, Deputy Director General of Bureau of Foreign Trade (BOFT), MOEA. Many distinguished guests attended the conference, including Prof. Fortunato T. Dela Peña, Undersecretary of the Philippines Department of Science and Technology, Ambassador Laura del Rosario, APEC Senior Official the Philippines, Dato’ N. Vasudevan, APEC Senior Official Malaysia, Ambassador Raúl Patiño, APEC Senior Official Peru, Ms. Irene Sim, Chief of Staff from the APEC Secretariat. Further, there were 120 guests in estimate joined the event including representatives from 12 APEC member economies (Chile, Indonesia, Malaysia, Mexico, Papua New Guinea, Peru, the Philippines, Russia, Thailand, Vietnam, USA, and Japan), as well as media representatives, ADOC partners, ICT researchers, and overseas business people.

In the past 10 years, ADOC Project has established 101 centers in 10 PMEs and trained more than 650 thousands trainees. ADOC Project has helped more than 5,000 SMEs to startup and more than 15,000 streets kids and dropouts returned to school. It also helps refuges, abused women and disabled people. Countless true stories have been shared and touched many people. For instances, in collaboration with Chunghwa Telecom and Malaysian Association for the Blind, a call center training program was started in Rawang, Malaysia. Since the program started in 2013, 41 visual impaired people have been trained and 30 of them have been hired as call center agents in public and private sectors. In collaboration with ASUS Foundation, 25 international volunteer teams from colleges, universities, NGOs, and NPOs were sent to the ADOC centers to provide computer training programs and cultural experience activities. In addition, ASUS and ACER also donated computers to Phil Chi Love and Care Foundation to set up five 40-feet Mobile Containers and provide computer trainings to local people. So they can learn computer skills and find better job opportunities. The collaboration to establish Mobile Containers in the Philippines represents the successful model of public-private partnership in the ADOC Project.

In the event, 4 keynote speakers from U.S., Japan, and Chinese Taipei shared their views and experiences in bridging digital divides. In addition to the keynotes, 4 representatives from Educational Center, Community Economic Center, Culture and Digital Archive Center and Tourism Center shared their practices as ADOC Pilot Centers. Also, exhibitions were shown, such as the chronicle journey since ADOC Project initiated in 2003; introduction to 101 ADOC centers; ICT-enabled pilot project in Malaysia and Peru; introduction to the model of Public-Private Partnership, international volunteer program and ADOC short films. Furthermore, a site visit to the mobile container funded by Phil Chi Love and Care Foundation in Valenzuela City, the Philippines was arranged on the second day of the event.

After series of discussion and sharings of experiences, all the representatives agreed the importance to promote digital inclusion continuously and use ICT to support industrial development and create local partnership connectivity. The achievement of ADOC Project was highly recognized by the members who attended the ADOC International Conference and APEC Secretariat as well. The 10 years in bridging digital divides and creating digital opportunities by Chinese Taipei in APEC region, has been greatly appreciated.

The closing remarks of the 2-day conference emphasized that this was not the end of what we have done in the last decade, but would be a start for a new phase in the future. Representatives looked forward to seeing ADOC centers in the establishment “from digital opportunities to digital deployment,” “from digital accessibility to digital practicality,” and “from digital empowerment to digital employment.”

Group photo of ADOC International Conference Opening (Day 1, September 10):

Mr. Samson T. L. Chang, Deputy Representative from TECO (4th person from the right in first row); Ms. Cynthia W. J. Kiang, Deputy Director General of Bureau of Foreign Trade, MOEA (5th person from the right in first row); Ambassador Raul Patiño, APEC Senior Official Peru (6th from the right in first row); Ms. Laura del Rosario, APEC Senior Official Philippines (7th person from the right in first row); Ambassador Tai-Chu Chou, APEC Senior Official Chinese Taipei (center in first row); Ms. Meili Hsiao, Secretary General of ADOC Secretariat(1st from the left in first row); Ms. Irene Sim, Chief of Staff at APEC Secretariat (3rd from the left in first row); Dr. Akhtar Badshah, Chairman of the Board of Telecentre.org Foundation (4th from the left in first row), Dato’ N. Vasudevan, APEC Senior Official Malaysia (5th from the left in first row); and Prof. Fortunato T. Dela Peña, Undersecretary of Department of Science and Technology, the Philippines (6th from the left in first row)

ADOC International Conference Day 2 (September 11) visited the mobile container that offers the computer training courses lately in Valenzuela City, the Philippines. The mobile container was supported by ADOC Project and Phil Chi Love and Care Foundation. The Valenzuela City also provides the utility resources to make the training courses available. Ambassador Tai-Chu Chou, APEC Senior Official Chinese Taipei (2nd from the right in first row); Mr. Billy Huang, Founder of Phil Chi Love and Care Foundation (3rd from the right in first row); Dr. Gary Gong, Executive Vice President at Institute for Information Industry (center in first row); Ms. Cynthia Kiang, Deputy Director General of Bureau of Foreign Trade, MOEA (3rd from the left in first row); Ms. Meili Hsiao, Secretary General of ADOC Secretariat (4th from the left in first row); Ms. Estela Chen, Executive Secretary of Multilateral Trade Affairs Division, BOFT, MOEA, Chinese Taipei; Mr. Frank Lu, Deputy Director of Multilateral Trade Affairs Division, BOFT, MOEA, Chinese Taipei; Dato’ N. Vasudevan, APEC Senior Official Malaysia (1st from the left in second row); Ambassador Raul Patiño, APEC Senior Official Peru (4th from the left in second floor).

2014 ADOC Video Competition Return Rewarded Team H2W2 the 1st Prize

In cooperation with the Universiti Utara Malaysia (UUM) and the Ministry of Rural and Regional Development (KKLW), the ADOC Secretariat started its pilot trial of SME cluster project in food processing industry and tourism industry in Kedah, Malaysia, since May 2013. The ADOC pilot trial of SME cluster project aims to provide training on information and communication technology (ICT) for empowering the local industries to take full advantage of the digital opportunities afforded by ICT and the Internet. 

Last year (2013), in collaborated with the School of Multimedia, the food processing cluster members worked with the student groups and made videos to introduce their products. Seeing the innovative ideas and creativities coming from the students, the SME owners saw the possibility to promote their business through clustering and online channels. The videos were well received and popular acclaimed. 

Therefore, this year (2014) again, supported by Mr. Fahkrul Anuar bin Aziz and in collaborate with the School of Multimedia, “2014 ADOC Video Competition Return” was announced on March 10 and lasted till April 21. A total of 11 student teams participated in the competition. The student teams worked with the chosen entrepreneurs in the tourism cluster and told the stories through video to promote Kedah.

The evaluation committee reviewed all the videos based on the concept, script and storyboard, content and organization, video quality, teamwork, and timelines. Three teams got selected as the 1st, 2nd and 3rd places and received awards.


“I was moved when I watched the videos,” said by Dr. I. Elizabeth Cha, Project Manager from the ADOC Secretariat, to the students in the prize giving ceremony. “I believe that your skills will be improved through days. Keep going. You can make it.”

When I Learned with That Children

Hi All, My name is Inayah Lie, you can call me Naya. I want to tell you about my volunteer teaching experience in ADOC Project in Inixindo.

I never expected that if I taught the children, it will gives a lot of lessons and wisdom for me. The children, they are students in SMP 216 terbuka (they learn lessons in SMP 216 building in the afternoon). So It was true as what people say, if we teach others, then the knowledge/skills that we have  would increase rather than decrease.

The main thing that I learned was how to teach the children properly. In teaching, we are required to be professional, communicative, informative, considerate, and could be the good facilitator who pay attention to who we teach, it’s also good if we searching first about their background, age, education, etc so we know how to communicate with them.

I’ve watched a good TV program about teacher/volunteer who teaches the rimland  children in Indonesia

That young teacher said something like this:
“If you can not be patient, better you don’t be a teacher”.

And to always be patient, that is the most hard obstacle for him (especially when he still fond a few student who answer a question/quiz about basic lessons wrongly).

In my humble opinion, I think his words were true. Moreover, when we teach the children who are still so young, innocent, naive, and always accept negative words from others wholeheartedly.  As a teacher, we shouldn’t lose our patience, and don’t give a label to the children/student with any negative things (stupid, rogue, not talented, lazy, etc).  And it’s not wise also if we kill their dreams by saying “It’s impossible”, “It doesn’t make sense”, “How can you live if you become….”etc .

Teaching taught me to be patient. To teach that children, I did my best to be patient and I tried  to be able to teach them properly and professionally. Lucky me, I didn’t have to try  so hard… Yes, it’s because the children are very bright. When teaching them, I was amazed. The children were someone who  need help in their financial (for school etc),  but willing to learn, and easy to understand. Even, there are some children who don’t  need to ask too many questions, they can directly do themselves step by step by about the lessons.

We learned quite a lot and intensive. From what I remember, I teached the basics of using GIMP (GNU Image Manipulation Program), it is a freely distributed program for such tasks as photo retouching, image composition and image authoring.

And we tried to create something simple but useful:

Changed photo’s background to other image/colors you want. I think if they are already advanced later, they would be able to replace his own passport photo’s background with the color they needed, so that they can save the cost of printing their passport photos.

At the same time, to the kids who have a lot to ask, it’s look like to be patient doesn’t  seem so difficult to me considering they ask because they want to know, have a desire to learn about what I teach. And they also reminded me to myself who like to ask many things too. What I want to say is they are still very young, and they are very bright!

Beside teachers must to be able to be patient and wise, I think the other important thing is teachers must be considerate and sensible.

Sensible to guessing the students who want to ask, sensible to whether the student understands what we say or still confuse, considerate to look at the capabilities and the potential of theirs students.

Sometimes, teachers more notice about their student abilities / strengths / potential / talent / intelligence than themselves. Because sometimes the student have difficulty seeing their potential maybe because it’s so very easy and natural for them to do it.

I sit in on presentation skills/public speaking class that trained by Mr. Didik, Inixindo Bandung Director. When I was in Junior High School and High School, we (the student) are already often to presented a topic that we are learning Even then,it’s still  a must for me to learning pesentation skills in the professional world. So, I welcome excitedly when there is a chance to sit in on presentation skills classes.

I really paid attention to how Mr. Didik and other friends in class spoke in front of the class, I also copied the presentation material, so I could to learn and practiced it again and again, even I remember, I also recorded Mr.Didik presentation so that I can repeated to listen it again at home.

When the time to presentated what I learn in front of Mr.Didik and others Inixindo’s instructors, I feel satisfied and grateful. Got praises and positive comments from professional practicion (Instructors) who alway lecturing in a class everyday, really make me happy, relieved, more confident to teach the children. Even I still remember until now I got an advice from Mr.Maul (Inixindo Jakarta Instructor), he said that’s no problem if I didn’t give to much hand gesture.

When teaching the children, of course we became close. I became friends with them on facebook too. Anga, Retno Dewi, Fantino et al, they are still there in my friends list. They often gave comment and like in my facebook. I’m sooo happy!! :D .

Even one of these children Retno Dewi who is accidentally the sister of my high school friends (aprilia.safitri.) add me into her sister. We are sibling now … hehe.

And guess what, I really happy when I see they uploaded the photos they made in training. Although their result image not so good yet (me too actually, I still learning too). But it shows that they proud with their creation, isn’t it? With that proud feeling, I hope they can always have confident to always learn and create something with their creativity.

All the lesson I got when I teach the children and when I worked at inixindo, I hope it can be a lesson that I always remember. The same thing I hope to the children that they can always remember all the good and the useful things from that traning: the lessons, their willing to learn, and the feeling  proud to show their creation to the world! Haha. Amen 0:)

The youngsters, the people called them “the next generation” need a place to learn, to open their eyes about the latest technology and various skills. It will really help them to see what they gonna do, what they can do in their future. The training that ADOC Project gives to many students, small business owners, government officials/civil servant, and the citizen/common people , to alleviate the technology gap, I think it’s very useful for them, it’s what they need, young people need. Hopefully, the training like this can continue exist, spread more widely, and be a place for young people and the general public to learn a variety of skills and technology.

Mexican Teenager “Imagination could fly away in ADOC center”

My name is Carlos Armando Olmos Lona, I am fourteen years old and I am on the third grade in Junior High in the community of Puentecillas, Guanajuato. 

I will begin by explaining which was the term when I attended the course given by ADOC 2.0: a digital learning center, focused in training, enabling and overcoming limitations.

It was a Tuesday 12th in November 2013 to December on the same year. When this began, all the students who arrived to the community center in Puentecillas where we had a space to listen and work with the course.

The computers, to my opinion, were excellent, because we never had any problems and it had all the necessary components to work such as hardware and software.

I consider this course very important and transcendental because we learned more about virtual elements, visible elements of the computer, for example we learned more about software to write or draw or to solve mathematical problems.

I really liked Fresh Paint, it is software with a lot of colors, shapes and sizes to draw and I was able to let my imagination fly away in a funny way and it was very simple.

All this information has been really helpful for me because now my teacher assigns activities and I can handle them more easily. Besides, it has allowed me to distinguish the elements of the computer. This course has also helped me to work collaboratively with my classmates, to help each other and to continue learning with a digitalized environment.

I would like to thank Mrs. Consuelo Canchola and the Dirección de Cultura de Guanajuato for having taught us throughout the Community Center in Puentecillas and thanks to the ADOC project.

MAB-ADOC Contact Center Training Program Brings Hope to Visually Impaired Young Adult

Mr. Syamil Ashar bin Nasarudin was born in January 1988 in Selangor, Malaysia. He is the second child in a seedling of seven. His father works as a night market trader and always struggles financially to raise all his 7 children.

Syamil was a premature baby. He had to be cared in an incubator before being allowed to be taken home. When Syamil was 7 years old, he started his primary education in a normal school. However, when he was a fourth grader (10 years old), Syamil was found that his vision had deteriorated and the doctors determined and certified him blind. He had to drop from the normal school and be transferred to the Princess Elizabeth Special Education School in order to continue his education. After finishing the fifth grade eduction, Syamil then went to St. Johns Institution, which was well known in Malaysia in personality development.

After complete the education at St. Johns Institution, Syamil was 18 years old and decided to seek for employment. He submitted numerous resumes to apply job position in government and private sectors. Most of the applications went to no end. Syamil almost believed that he would never be employed due to his blindness.

 

In December 2012, Syamil learned of the contract center training program to be conducted by the Malaysian Association for the Blind (MAB) in collaboration with the APEC Digital Opportunity Center (ADOC) in February 2013. He applied and became the first group of trainees in the program. Although Syamil was selected into the training program, he had mixed feeling and wondered if the program would succeed.

In the training center, Syamil learned about the concept of contact centers. He was introduced to a special operating software telephone interview system for the visually impaired (TISVI). The software enables the blind to operate the call center at par with the sighted colleagues. Besides learning to operate TISVI, soft skills such as communication in both Malay and English were also conducted in the program. After completing the first two months in the MAB training center, Syamil was sent to the live contact center in the Petaling Jaya Town Counsil to do his practical training for three months. Working as a contact center agent in the real world changed Syamil’s mind. It gave him a good chance to expose the reality of working for an organization.

After the practical training, the employee placement officers in MAB put a lot of efforts to find Syamil a position in a reputed company Tan Chong Motors and became the first trained blind to work in a contact center in Malaysia. Because Syamil’s successful story in employment, MAB is able to bring the other trained blinds under the same training program to find job opportunities.

Looking back to the path that was going through, Syamil agrees that the MAB-ADOC joint adventure has provided him opportunity to be trained with skills to work in the highly competitive world. With the decent salary, Syamil now can support himself and also support the family.a position in a reputed company Tan Chong Motors and became the first trained blind to work in a contact center in Malaysia. Because Syamil’s successful story in employment, MAB is able to bring the other trained blinds under the same training program to find job opportunities.

Partners in Chile and Peru share their experience in bridging the digital divide in ADOC Clubs

To provide a platform for all the ADOC center partners to exchange their experiences and ideas of the ADOC project, ADOC Secretariat hosted ADOC Clubs in Chile and Peru respectively. Most of the local partners sent their representatives to participate the events and shared how they have operated their own ADOC centers locally.

On March 12, in Chile, there were 9 representatives from 6 local Chile partners attending the ADOC Club. Mr. Carlos Lee, the Director of Taipei Economic and Cultural Office, and Mr. Maxim Lu from the ADOC Secretariat welcomed all the partners and appreciated their efforts to the ADOC Project. Each representative presented briefly the achievement of their center and provided suggestions to the ADOC Secretariat. After the event, the Municipal of Estación Central prepared a musical performance for all the participants.

On March 19, in Peru, there were 20 representatives from the ADOC centers attended the ADOC Club. Mr. Jaime Wu, the ambassador from the Taipei Economic and Cultural Office, and Ms. Elsa María Baronio Baraybar, the manager of the ADEX Academic Centers, were the honored guests and listened to the presentations provided by each local partner about what they have done in each center. All the ADOC representatives joined the ADOC Trainers’ Training after the ADOC Club.

Through the ADOC Clubs, the ADOC Secretariat gathered precious suggestions and ideas from the ADOC local partners. In addition, these gathering also make the ADOC local partners have closer relationship and are able to exchange the training resources between each other.

APEC Digital Opportunity Center in Cusco, Peru

In partnership with PROMPERU, the APEC Digital Opportunity Center (ADOC) Project is committed to empower entrepreneurs with export potential and the different sectors in the management of information and communication technology (ICT). The joint effort seeks to reduce the digital divide that exists in Peru. It also includes a network of ADOC centers that offer “equipment of digital opportunity “which is accessible for training programs related to ICTs and applications related to the export sector.

In the region of Cusco, the ADOC center is particularly oriented to the development of business clusters. The initial work comprises 2 categories, textiles and agri-industries. Based on the needs from the entrepreneurs, specialized programs and skills developments have been organized in the training programs. Digital farmer, product development and identification of special coffee are the cornerstones in the formation of clusters.

“Digital Farmers” aims to train in the use of computers to reduce the digital divide in the members of many associations that are linked to export chains and facilitate the search for markets for exporting via the Internet. “Product development” has the main purpose of training the textile producers to develop new techniques and high quality clothing, with the support of a fashion designer. In order to locate the fields where produce the special coffee and identify the quality of the product, “identify of sepcial coffee” is implemented in the Province of  La Convencion. The farmers’ information is also provided in the map. The project started in 2012 and continues its development in 2014 by extending to other companies and associations.

“Online promotion” is another focus in 2014 in the cluster project. It includes the development of promotional image and proper development and management for the companies’ website.

In order to help better product development in both clusters, PROMPERU plans to redesign the packages for agri-industries cluster and develop a “2014 collection” for the textile cluster. PROMPERU also seeks to continue the export route, which teaches the entrepreneurs how to manage the exporting tools in a proper way.

We believe the cluster project will help the regional development in Cusco economically through the training provided by PROMPERU and ADOC.

Nookan Chansri is blessed by the ADOC Training Program in Thailand

My name is Nookan Chansri and I have owned a small shop for several years in Khon-Kaen, Thailand. I started to work when I was very young. Thus, I didn’t get much education, especially in the field of ICT. Most of my life, my only concern was finding ways to earn a living for my family.

In 2011, a neighbor told me about the computer training course in the ADOC center at the College of Asian Scholar and recommended me to be involved. I used to think that I was too old to learn about technology, eventually I decided to join the courses because it was free and offered in the weekends.

In the beginning, it was hard to learn how to interact with PCs. But the instructors were patient and helped us feel comfortable using the computer. I realized that I needed to learn how to use computers in order to benefit my business. One of my instructors suggested I learn MS Office, which enables me to manage inventory of my shop, for instance.

Thanks to my instructors and the ADOC Project. I am proud of myself. I have been able to use the information and skills they taught me and put them in good use in my small shop. Whenever I have time, I kept reviewing the lessons I took in the ADOC center at home so I would not forget what I have learned!