Taipei, April 18 (CNA) Taiwan’s HTC Corp. said Wednesday that it will help local users of its One X smartphone to obtain redress for flaws in the product after media sources reported a discoloration problem with the flagship model.
Taiwan-based weekly Next Magazine reported that day that some local users of the One X, a 4.7-inch model unveiled in February, had found several yellow spots under the phone’s screen.
The problem has drawn a slew of complaints on the Internet, prompting HTC Chairwoman Cher Wang to order the company to help consumers replace the flawed products with new phones, according to the report.
In response to the news, HTC said it will deal with the problem in order to provide its consumers with good user experiences.
“A few consumers have expressed their opinions about the product. We’ve already taken measures to fix related problems and will help consumers to solve this issue,” HTC said in an email reply to CNA.
The media report came a day after HTC launched a lineup of new phones in China priced as low as 1,999 Chinese yuan (US$317) to tap into the emerging mobile market.
The six models include the HTC One series and its customized New Desire series, which will go on sale this month through major carriers including China Mobile, China Unicom and China Telecom.
On April 16, HTC appointed Chang Chia-lin as its chief financial officer and spokesman after the world’s No. 5 smartphone maker reported a 70 percent year-on-year drop in net income in the first quarter.
News from the Focus Taiwan