Mobile phone users fed up with receiving constant unsolicited text messages offering loans and business opportunities can now have the senders blocked by filing a complaint with the telecoms regulatory body, a communications ministry official said on Wednesday.
Mobile phone users have in recent months found themselves swamped by a deluge of unwanted SMS text messages advertising everything from collateral-free Rp 300 million ($34,000) loans to pharmaceutical delivery services, and consumers say their complaints have been ignored.
But no longer, says the Ministry of Communication and Information Technology. Ministry spokesman Gatot Dewa Broto on Wednesday said that phone users could now air their grievances with the Indonesian Telecommunications Regulatory Body (BRTI) and get the sender blocked from further contact.
“Users can write a formal complaint to both the BRTI and the mobile phone operator stating the spammers’ numbers to make them stop sending the text messages to the complainer’s number,” Gatot said.
Ricardo Indra, a spokesman for mobile phone operator Telkomsel confirmed the service was ready for use. “Users can also file complaints by SMS and send it to 1166,” he said.
Gatot added that the ministry had also been in touch with Bank Indonesia in an effort to enlist the central bank in the fight against text spammers. BI has a hotline — 0885 888509797 — for public complaints. As of February, it had received more than 11,000.
But the ministry wants BI to take a stand against banks’ use of third-party companies routinely hired to send text-based advertisements for loans.
However, Dify Djohansyah, a central bank spokesman, recently said that BI does not have the authority to influence outsourced advertising companies, nor to prohibit banks from employing those firms’ services. Offering loans through texts does not breach Indonesia’s banking laws.
How well the new scheme works, however, is too soon to tell. A ministerial decree meant to protect consumers from unwanted text advertisements was implemented in January 2009 to seemingly little impact.
Gatot said that under the decree, mass text advertisements had to include a phone number that people could call to stop receiving the offers.
He added that content providers found to be in violation of that decree were now being subject to an array of sanctions, ranging from being fined to having their operating licenses revoked.
In 2007, the BRTI reprimanded several content providers for sending daily mass text message updates from which users were unable to unsubscribe
source: http://www.thejakartaglobe.com/home/new-way-to-fight-cellphone-spammers-unveiled/432601
